Debt Collection Services & Receivable Management
As the person responsible for maintaining your companies A/R, you know:
Cash flow is the lifeblood of all businesses. Management of your receivables can be the difference between staying solvent and profitable or joining the list of companies in receivership.
Starting today, we can be your partner in debt recovery. The ones who will be there when you need us to help you collect, prevent and adapt to a world that is rapidly changing and evolving.
How It Works
We don’t regard collections as something to do to pass time, to fill a seat or to spend an hour. When we make a collections call or our next strategic move, we want it to be so effective that the person pays the invoice.
We charge a contingency fee (no collection no charge) for debt collection services, based on a percentage of the amount that is paid. Having a financially vested interest in your business helps us stay on top of our game and accountable to you. There are other compensation models to consider if your client is still in the very early stages of delinquency. Generally, your fee will be lower if the debts are under 150 days past due. If the debt is over one year past due, then you can expect to pay up to 50%.
NOTE: We may be able to add the costs of debt collection services into your claim amount depending on the contracts you have in place. One of our team members will review your contract to verify.
Credit Bureau Reporting
After 60 days, we will report your customer to the appropriate credit bureaus at no charge.
Should your customer dispute the debt or simply refuse to pay, but has no means to do so, then legal action should be considered. We only litigate about 3% of the claims assigned for collection. The other 97% are either collected or closed out as uncollectable.
We will only recommend litigation if, in our opinion, legal action will result in prompt payment. Recommendations to sue will always be supported with a clear strategy for post-judgment execution; otherwise, you are likely throwing good money at bad money.
Uncollectable (Closed) Accounts:
Not all claims can be collected. The probability of recovery is directly proportional to the credit quality of the debtor (business AND personal). A decision to close will be based upon factors such as debtor assets, cash flow, debt load, and the size of the debt.
In these cases, we will provide you with a close-out letter. You can still take your customer to court if you wish, and we will not expect a payment, but the probability of recovery is close to nil.
How Long Does It Take To Recover My Debt?
Some claims are paid the same day we communicate with your customer, and some never pay. The longer you wait to take action, the lower your chances of recovery. That said, we try to provide you with a decision within 90 days of listing.
Is there really any difference between debt collection agencies?
All debt collection firms have access to the same technology and computer hardware.
The sole differentiator is people.
The people will be the ones communicating with you.
The people will be the ones communicating with your customer.
The people will be the ones collecting your debt.
So yes, we make significant investments in hiring, training, and providing ongoing professional development to our people.
We’ve pulled tips and tricks on negotiation techniques from top guns like Chris Voss. We’ve studied recovery principles from the IACC, the Credit Institute and decades of combined team experience. The employees assigned to your files have been carefully screened to ensure a great cultural fit. We’re a family-run business that understands the importance of every dollar and customer. Most importantly, we’ve helped companies in multiple industries collect bad debt, prevent bad debt and automate manual processes with great results:
- We’ve helped a $22B company with an automation and dialer campaign, yielding a 56% recovery rate. They maintained complete control of their clients and kept 100% of all payments.
- When an ERP implementation of a $4B company went badly, we hired a “credit crew” and wrapped up a recovery project in half the time they expected. They were also surprised by their customer retention rates.
- We are averaging as high as 95% collection rate in many industrial industry verticles
We’d love to help you get those kinds of results for your business as well. Then you could use that money and time for more important things.
“You truly feel like an extension of our team, and we especially appreciate the professionalism you portray with us and our members.”
-Darryl Hovanak, Spark Credit Union
“Some companies simply can not solve their issues and file for credit protection or few are simply bad actors who refuse to pay their bills. For such circumstances we required experts to assist us with collections. The company we used previously only provided collection services and unfortunately not very successfully. [PCM] was able to recover cost for us in less than a week where we tried over 12 months.”
-Nasser Ahmed, Multi Glass Insulation
“Adtel has seen a substantial gain on the recovery rates of accounts that have been sent to PCM for collection.”
-Jodie Sinclair, Adtel
“When working at a previous job, we used PCM for collections. I liked the promptness of the service and the updates. Moving to other jobs through out the years I have recommended PCM. No pausing was required [when choosing PCM]. Past experience with other companies I have worked with no matter the size/volume of company the service is the same.
There is relief at knowing that PCM will look into every avenue to resolve the collection process. Your staff have the legal knowledge I do not.
Knowing that once I have filed docs with PCM, they will be taken care of and not just set aside. Also, PCM is helping me develop a better understanding of the collection process from your end of things. The learning process never ends! Even when I am 60+!”
-Jan Stuart, Can Cell
“They are quick to take action on all accounts I have placed with them with lots of communication of the progress they are making. Their approach has been getting our business results.”-Confidential Financial Institution
“I started work almost 6 years ago with a Petro Canada Bulk fuel agency and on my 2nd day there, Brad Lohner came in to meet with me and he spent 2 days explaining how Priority Credit Recovery operates and we dove right into calling clients who were very delinquent on their accounts, with Brad’s guidance and expertise. The very next day the lady I had spoken with came in with a nice cheque to pay on her account, and my manager couldn’t believe it! We have an excellent rapport with your company, and your advice and assistance in collecting is so appreciated. I still use the letters that Brad gave to me that first day, to send to clients that I cannot get ahold of by phone. Your company has collected funds on accounts we had given up on. You have assisted me with questions regarding various subjects I have not explored before, aiding me with the job. Thank you for all that you do. It’s so nice to know that you are my wonderful “tool” to aide me in my collection efforts.”
-Carolyn Cassady, Bulk Fuel Agency
“There is a fine balancing act when pursuing collections for a Homeowners Associations. The desire is to apply enough pressure that the overdue owners pay, while ensuring that the Association’s relations with the Homeowners remains intact. With the help of Priority Credit & Lien-Pro, we are very pleased to have been able to collect on 84% of the files we send.”
-Michael Robin, The Grange HOA