Debt Collection Services & Receivable Management

How It Works

We don’t regard collections as something to do to pass time, to fill a seat or to spend an hour. When we make a collections call or our next strategic move, we want it to be so effective that the person pays the invoice.

Fee Structure:

We charge a contingency fee (no collection no charge) for debt collection services, based on a percentage of the amount that is paid. Having a financially vested interest in your business helps us stay on top of our game and accountable to you. There are other compensation models to consider if your client is still in the very early stages of delinquency. Generally, your fee will be lower if the debts are under 150 days past due. If the debt is over one year past due, then you can expect to pay up to 50%.

NOTE: We may be able to add the costs of debt collection services into your claim amount depending on the contracts you have in place. One of our team members will review your contract to verify.

Credit Bureau Reporting

After 60 days, we will report your customer to the appropriate credit bureaus at no charge.

Legal Recourse:

Should your customer dispute the debt or simply refuse to pay, but has no means to do so, then legal action should be considered. We only litigate about 3% of the claims assigned for collection. The other 97% are either collected or closed out as uncollectable.

We will only recommend litigation if, in our opinion, legal action will result in prompt payment. Recommendations to sue will always be supported with a clear strategy for post-judgment execution; otherwise, you are likely throwing good money at bad money.

Uncollectable (Closed) Accounts:

Not all claims can be collected. The probability of recovery is directly proportional to the credit quality of the debtor (business AND personal). A decision to close will be based upon factors such as debtor assets, cash flow, debt load, and the size of the debt.

In these cases, we will provide you with a close-out letter. You can still take your customer to court if you wish, and we will not expect a payment, but the probability of recovery is close to nil.

How Long Does It Take To Recover My Debt?

Some claims are paid the same day we communicate with your customer, and some never pay. The longer you wait to take action, the lower your chances of recovery. That said, we try to provide you with a decision within 90 days of listing.

Is there really any difference between debt collection agencies?

All debt collection firms have access to the same technology and computer hardware.

The sole differentiator is people.

The people will be the ones communicating with you.

The people will be the ones communicating with your customer.

The people will be the ones collecting your debt.

So yes, we make significant investments in hiring, training, and providing ongoing professional development to our people.

We’ve pulled tips and tricks on negotiation techniques from top guns like Chris Voss. We’ve studied recovery principles from the IACC, the Credit Institute and decades of combined team experience. The employees assigned to your files have been carefully screened to ensure a great cultural fit. We’re a family-run business that understands the importance of every dollar and customer. Most importantly, we’ve helped companies in multiple industries collect bad debt, prevent bad debt and automate manual processes with great results:

• We’ve helped a $22B company with an automation and dialer campaign, yielding a 56% recovery rate. They maintained complete control of their clients and kept 100% of all payments.
• When an ERP implementation of a $4B company went badly, we hired a “credit crew” and wrapped up a recovery project in half the time they expected. They were also surprised by their customer retention rates.
• We are averaging as high as 95% collection rate in many industrial industry verticles

We’d love to help you get those kinds of results for your business as well. Then you could use that money and time for more important things.