Q. Does PCM collect consumer accounts?
No, PCM is strictly a business-to-business (B2B) commercial debt collection service, administering only B2B commercial bad debt collection accounts; however we will consider claims from credit-based lenders.
Q: What is the smallest account PCM will attempt to collect?
As a general rule, PCM accepts accounts against Canadian and U.S. debtors that are $1500.00 or more and accounts against debtors in other countries that are $10,000.00 or more.
Q. Where (what provinces/countries) does PCM collect?
PCM is a national commercial collection agency and has the resources, expertise and local contacts to collect in all 13 Canadian provinces and territories and more than 200 countries worldwide.
Q. What are PCM's commercial debt collection fees?
PCM’s standard bad debt collection fees are based on: (1) the amount of the claim; (2) the age of the claim; and (3) the location of the debtor. For a fee quotation contact [email protected] or call 1-866-266-0117 (anywhere in North America), or +1-780-486-0219 (outside North America).
Q. Are there any additional fees?
PCM’s standard fee policies are below. These policies are typical of most commercial debt collection agencies.
Unclaimed Property: In the unusual event that PCM is unable to locate a client for the purpose of remitting funds collected on a claim, a custodial fee will be deducted from the collected funds while PCM attempts to locate the rightful party to whom the proceeds are due.
Merchandise Recovery: When merchandise is recovered in lieu of cash payment, PCM’s commercial debt collection fees are charged based on one-half of the value of the recovered merchandise.
Previously Paid Accounts: Should PCM discover that an account was paid by the debtor prior to PCM receiving the claim, one-half of the normal fee will be charged on the amount paid.
Withdrawn Accounts: Any amounts collected on accounts that are withdrawn after placement with PCM will be subject to our regular commercial debt collection fees.
Client Internet Access and Performance Reporting
Q. What kind of reporting does PCM provide?
Through a 256-bit encrypted web site, PCM clients can view your accounts; everything from first contact with your debtor to current status.
Q: Do I need special software to access PCM's collection reporting system?
No, just a version 5.0 or higher of Internet Explorer, Google Chrome, Firefox, or Safari browsers.
Q. What if I need special reports?
PCM’s online collection reporting system provides all the flexibility most clients require; however we have staff whose sole responsibility is creating special ad-hoc reports for in-house and client use.
Network of Commercial Debt Collection Law Firms
Q. What if my claim requires legal intervention?
PCM has developed a worldwide network of affiliate lawyers and advocates specializing in commercial law and collection-related services.
Q: How does PCM select its affiliate attorneys?
All of PCM’s lawyers are members of their respective provincial bar associations and maintain full clients trust bonding for your protection.
Q. Are lawyers’ fees contingent upon collection?
We work under the guidance of Amicable Fees. In all Canadian jurisdictions and the vast majority of international locations, -amicable fees are fully or partially contingent upon collection. In some countries, however, attorneys, by law, cannot accept contingent fees (examples include France, Norway, South Korea, and South Africa). In these cases, we will inform you the costs of assigning your claim to a lawyer in the debtor’s area and obtain your prior approval before doing so.
PCM charges a suit fee over and above our regular fees for filing legal action. This fee covers the work of the lawyer in preparing and making appearances in court. In the U.S., the suit fee is usually contingent upon collection and is a percentage of the amount collected. Our lawyers outside North America may sometimes require a non-contingent retainer and/or an increased contingent fee. PCM always obtains your approval before filing legal action on your behalf.
Court costs, which cover filing fees, service of process, etc., are also required to institute an action. These costs vary based on court, province /state, and country to country. When recommending legal action, our affiliate lawyer will provide an estimate of the court costs required.
FAQ On LIENS
Q. What is the timing in filing liens?
Typical liens can be filed the same day, allowing you to negotiate with your customers to the 11th hour. Your lien will be filed correctly and on time, or its free. That’s our guarantee.
Q: How do I know that everything associated with the lien is being handled correctly?
PCM Corp has years of experience executing liens and we access to a wide range of sources
If you have more questions like the ones above…click here to access a complete pdf of all that you want to know about the servicing of liens from PCM
B2B Collection Account Handling
Q. How does PCM's commercial bad debt collection process work?
PCM’s collection strategy is based on three systems: (1) In-house collections; (2) Law Firm-amicable collections, and (3) Law firm litigation collections. If legal action is warranted, you will be advised of the costs required to file a suit. No suit will be filed without your express prior approval.
Q: How do I place a collection account with PCM?
Accounts can be placed for collection in several ways: by mail, fax, secure Uploader, or e-mail. Contact Us before placing your first claim to review our services and rates. Once you’ve become a PCM client, you’ll be able to place your claims through a secure, password protected web site portal.
Q. How do I create an account?
You can easily go to the PCM website: www.pcmcorp.com and click on the client portal or call us for assistance at 1-866-266-0117 (anywhere in North America), or +1-780-486-0219 (outside North America).
Q. How can I be sure PCM's collection procedures are professional?
PCM’s membership in the International Association of Commercial Collections (IACC), annual arms-length audit, and government bonding requirements guarantees that we meet a strict code of ethics and comply with a rigid set of standards.
Additionally, all PCM collectors are certified to the IACC Certified Commercial Collector standard.
Q. Is PCM licensed to perform debt collection?
Yes, PCM is licensed and bonded to collect commercial bad debt in all Canadian provinces, except Quebec where we maintain a strategic alliance with a French commercial collection agency.
Q. Can PCM guarantee recovery of our money?
No reputable national or international bad debt collection agency can guarantee they will be able to collect on a delinquent account.
Subscription Plans
Q. How do I know which plan is right for me?
We have detailed explanations of the plans on the PCM Corp website. We are happy to explain in more detail and answer any questions you might have to select the best plan for you. Please call 1-866-266-0117 (anywhere in North America), or +1-780-486-0219 (outside North America).
Q: What if I don’t use all of the program services?
In selecting the plan, we will also be scheduling evaluation meetings every quarter to review your account and see if any changes need to be made. In most every case, our clients are adding or going to the next level of the program for additional services. We work with you to make certain you have the right plan.
Q. Does PCM have offices overseas?
No. However, we have affiliate agencies and law firms in practically every major metropolitan area in more than 200 countries; however our international collection experts are able to collect in many countries from our Edmonton, Canada headquarters.
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