10-Step Quality Control
Did you know that we follow a 10-Step Process (we call it our Quality Control ‘Balanced Scorecard’) on every file that comes through our door? This scorecard was designed to ensure a few things:
- All files entrusted to us by our clients receive appropriate treatment
- We are held accountable to our clients and to ourselves
- No files are ever forgotten about
- We hold a high standard of communication with the client
We have seen the challenge of poor communication in the credit and collection industry repeatedly. Even a well-staffed agency with multiple systems in place can miss files when thousands are coming in each day.
The above example is why we implemented a 10-Step Process, the Balanced Scorecard. The Quality Control Balanced Scorecard is our guiding compass to making decisions on your files.
Because we follow our 10 Step Balanced Scorecard, some of the wonderful comments we receive from clients look like this:
PCM Corp’s quality control processes also extend to our inventory file management protocols. To find out more, call Toll-Free 1-866-266-0117.