Having over 22 years experience in third-party collections and ten years as a commercial collector, Stephanie is a superstar with PCM clients and her team and just celebrated her 11 year anniversary with the firm. She is also IACC Certified by the International Association of Commercial Collectors.
“I enjoy the whole collection process, as the knowledge of the various industries and clients I work with is an asset in obtaining resolution and providing them with resourceful feedback.”
With over ten years as a third-party collections professional, Paul specializes with retail portfolios. His special skills include negotiation and resolutions and his client’s sing his praises.
“It’s good to be the middle person and help restore communication so we can come to a desirable end for all involved. We get to educate the customer who doesn’t always know how things work or what their options are.”
There is always the person in the office who works behind the scenes to make paperwork and process flow. With Demi’s five years of accounting and administration experience she works effectively to make clients feel special and make the professional collection process run smoothly.
“I enjoy getting to see and be a part of the whole process happen here. From inputting a client, receiving and processing payments and closing accounts. Speaking daily with our clients and helping them get paid!”
Taking her experience of 25 years in the credit industry with accounts receivable and collections, she is a very personable professional who relates to the clients’ challenges. Rola has 15 years as a credit manager and brings special talents to the team.
“I like to share and exchange ideas and experiences with people. This helps me find the best possible solutions for our clients’ specific needs.”
To Nathan, no problem is insignificant, too big or too small. With his background in customer service and sales, he sees the total picture of what pain points could be affecting a client’s day-to-day profile and always has the solution to turn lemons into lemonade.
“I enjoy being a solution seeker every day here at PCM. Solving debtor’s and client’s monetary problems alike is a very rewarding experience for me.”
As a Certified Sales Professional, Danielle exhibits a tenacious spirit to go the extra mile for her clients and get great outcomes with payments that those clients usually had lost hope for any collection. She has a full plate with handling current clients and also helping the growth mode of PCM.
“I absolutely love to see the look on clients faces when they get paid. When our clients have tirelessly tried to collect to no avail and I deliver them a cheque that changes their accounts receivable, it is priceless to watch. Almost every week someone asks me why they didn’t find us sooner because of the difference PCM has made in their company since partnering with us.”
With a Bachelor of Commerce degree majoring in marketing, Quinn has a mind for business and a tremendous interest in liens for PCM clients. He wears many hats in helping with PCM marketing and being the onsite French speaking professional to communicate effectively with many clients.
“I enjoy educating clients about liens, as it helps them be more informed, and helps me understand their perspectives.”
Having experience in both the public and private sector, Olla brings a solid accounting experience to assist PCM. She has a Bachelor of Commerce majoring in accounting and is fluent in Arabic. Her congenial nature is highly regarded by both her team and the clients.