(VIDEO) Rola Pyper’s 10 Collection Commandments

(VIDEO) Rola Pyper’s 10 Collection Commandments

  Presents: Rola Pyper’s 10 Commandments for successful collection conversations.    *VIDEO at the end: Corporate Credit to Collection Agency – What I’ve noticed coming to the collection world   Introduction: These collection tips will help create positive conversations to get people to do what you want. By “positive conversations,” I mean conversations that help…

If you want better recovery, give better back-up

If you want better recovery, give better back-up

As any accounts receivable/credit professional knows, back-up documentation is a huge factor in determining successful collections. As PCMs Production Manager, I can say without a doubt that the clients who provide us with solid backup enjoy much more recovery success than clients where it is difficult for us to justify the debt and fully understand…

Why a Safe Culture Breeds Productivity, Creativity and Employee Retention

Why a Safe Culture Breeds Productivity, Creativity and Employee Retention

In this post we will discuss why a safe culture workplace is so important. Have you ever worked at a place where you were scared to make mistakes?  Where you felt limited by what you could and couldn’t do because of harsh feedback or micromanagement? Have you ever been reprimanded by your supervisor in front…

Burnout

Burnout

I went to my office, closed my door, sat at my desk and thought: Screw it. I’m done with this. After a meeting with my Sales Manager (for privacy purposes we will refer to him as “M”), I finally felt like I had had enough. The company I was working for at the time decided…

Extreme Accountability: Know Who Does What

Extreme Accountability: Know Who Does What

**Value Add- Blank Chart Example with Step-By-Step Instructions from Alysia: Accountability Chart – Simplified – Blank 1:12 — What is an accountability chart? -The difficulties we have faced as a company while implementing an accountability chart -The benefits of having an accountability chart in place 3:57 — Examples of problems companies may face if they…

Why Your Credit Manager is the Unsung Hero of Your Organization

Why Your Credit Manager is the Unsung Hero of Your Organization

Who do you think deserves the unsung hero award in your organization? I’m currently reading a book by Susan Cain called Quiet: The Power of Introverts in a World That Can’t Stop Talking. One of the core principles in the book is this: The world values loud, outspoken, boisterous, and charismatic extroverts over their quieter,…

Interview with Alysia- Building Culture

Interview with Alysia- Building Culture

In this PCM Corp post we take a look at building culture in remote teams. Books and resources mentioned: The Culture Code: Daniel Coyle Extreme Ownership: Jocko Willink Traction: Gino Wickman Harvard Business Review Transcript: Danielle: Hello Alysia! Alysia: Hello Danielle how are you? Danielle: Good how are you? Alysia: Good Danielle: Good, and good…

10 Lessons I’ve Learned From Working in Accounts Payable

10 Lessons I’ve Learned From Working in Accounts Payable

Accounts Receivable Staff Cross-Training in Accounts Payable Accounts receivable specialist and PCM Corp Production Manager Rola Pyper discusses 10 lessons she learned when cross training accounts payable. At one point in my career, I held the position of Accounting Manager for a large company, which meant I oversaw both the Accounts Receivable and the Accounts…

Our Best Tips: Staying Productive While Running “Lean”

Our Best Tips: Staying Productive While Running “Lean”

  Some Key Takeaways When Running A Lean Team: In a crisis, many of us are seeing reduced sales, which is resulting in cut budgets, and unfortunately, cut staff. It is still entirely possible to be productive while running a lean team and, in some ways, even better. By adopting some basic mindset principles and…