Burnout

Burnout

I went to my office, closed my door, sat at my desk and thought: Screw it. I’m done with this. After a meeting with my Sales Manager (for privacy purposes we will refer to him as “M”), I finally felt like I had had enough. The company I was working for at the time decided…

Extreme Accountability: Know Who Does What

Extreme Accountability: Know Who Does What

**Value Add- Blank Chart Example with Step-By-Step Instructions from Alysia: Accountability Chart – Simplified – Blank 1:12 — What is an accountability chart? -The difficulties we have faced as a company while implementing an accountability chart -The benefits of having an accountability chart in place 3:57 — Examples of problems companies may face if they…

The Biggest Mistakes I Made as a Beginner Collector

The Biggest Mistakes I Made as a Beginner Collector

If you have ever talked to anyone involved in debt collections or accounts receivable, and love their job, you will notice two things: 1) You are looking at a unicorn, and; 2) They didn’t go to school to become good at their profession. It takes an extraordinary breed of person to enjoy calling people for…

Construction Lien Perfection Periods in Ontario

Construction Lien Perfection Periods in Ontario

Construction Lien Perfection Period Ontario  If it appears that your lien will not be resolved within the perfection period, you may wish to have your lien perfected to prevent it from expiring. The perfection process involves seeking legal counsel to file a statement of claim on your behalf and must be done before the end of…

Why Your Credit Manager is the Unsung Hero of Your Organization

Why Your Credit Manager is the Unsung Hero of Your Organization

Who do you think deserves the unsung hero award in your organization? I’m currently reading a book by Susan Cain called Quiet: The Power of Introverts in a World That Can’t Stop Talking. One of the core principles in the book is this: The world values loud, outspoken, boisterous, and charismatic extroverts over their quieter,…

When the Customer Pays You

When the Customer Pays You

When A Client In Collections Wants to Pay You Directly One of the more frequent questions we receive is, “What do I do when the customer you sent to collection wants to pay me directly?” First, this is an excellent problem to have. On average, considering all industries with whom we work, the recovery rate…

Sales + Credit in a Down Economy

Sales + Credit in a Down Economy

Collection of receivables in a shrinking economy is never fun. But it is absolutely necessary if you are to be a good steward of your company’s resources. Balancing collections and sales at the same time is paramount.   Rule Number One If your corporate customer is out of cash, it is dead.   Let’s Consider Your Options.    1. Segment Your Customer Base Find a way to classify your customers by…